Terms and Conditions
Additional Information
In booking an appointment you agree to these terms and conditions, and you confirm that you are the legal owner / loaner of the animal referred for treatment and that all information provided on the consent form is correct.
Whilst every care is taken of the animal undergoing treatment, all animals receive treatment at their owner’s risk. The physiotherapist is fully insured. If you are aware of a behavioural reason why treatment of your animal poses a risk to our staff, you are required to declare this in advance.
Payment for services is due on the day of the treatment at the latest, by cash or immediate bank transfer. We are able to supply invoices for insurance claims purposes / your records, but payment terms remain the same. We cannot facilitate direct claims.
A minimum of 24 hours’ notice is required for cancellations otherwise the session fee will be charged in full. Cancellations between 24-48hrs notice will be charged at 50%, and no discounts will be applicable.
If your animal has an infectious/contagious condition or fresh open wound you are required to inform us with at least 24 hours’ notice and reschedule your appointment. Your animal must have been free from clinical signs of sickness for 48 hours before commencing a treatment.
Owners are required to notify White Rose if, during a course of treatments, the animal’s condition worsens, or if the veterinary surgeon advises that the treatment is to be stopped or suspended.
We kindly request that you have your animal as clean and dry as possible prior to treatment.
White Rose reserves the right to refuse treatment to any animal.
White Rose Veterinary Physiotherapy reserves the right to use video footage/photographs taken during sessions for marketing purposes.
Animals will usually require a minimum of 48 hours off physical activity so please be mindful of this when booking an appointment.
Gift voucher T&C's - all of the above applies to appointments where a gift voucher is to be used in full / part payment. Vet consent may be required, your physio will advise at the time of booking. Appointments must be booked for a date prior to the expiry date on the voucher. Travel charges may apply. Not to be used in conjunction with any other offer.
October offer T&C’s - 1. All horses must be booked at the same time, for the same yard. 2. Yard must be within a 40 mile radius of North Newbald for the 8/10 & 14/10, or Wawne for 15/10 & 29/10, or a £1 per mile (return journey) visit charge will be added. 3. Appointment time per horse is approx 1 hr total, cost includes 2 body areas max, additional body areas must be booked in advance and will incur a charge of £10 per additional area. 4. Horses with existing pathology will require vet consent, please allow at least 5 working days in dvnce of the appointment in order for this to be obtained prior.. 6. If a horse is declared sound by the owner and the horse is found to be lame at the time of treatment, the full charge will be incurred, and treatment may not proceed. 7. Payment must be made IN FULL at the time of booking and refunds will only be issued up to 7 days in advance, minus an admincharge of £25. 8. Yard will need a safe area for treatment, under cover, with access to mains electric and warm water available.
